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Bank & Financial Institutions
At VertoLex, We are building back office solutions for banks
& financial institutions that will improve efficiency, reduce cost of
operations and provide more time for core business.
Our team of
specialists has wide experience in the Bank procedures and documentation. We can offer diverse back office solutions
like document & data management, due diligence & First Investigation,
All channel Customer support etc.
Document
& Data Management
We can offer comprehensive ‘document and data life cycle
management’ back office services for Banking & Financial Institutions. We
will customize process, security, confidentiality, skills and infrastructure
requirements to suit Banking & Financial Institution’s needs.
Logical
Storage
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Physical
Storage
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Document
Indexing
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Digitization of various documents like
applications, requests, physical attachments etc. is the key in automation of
growing multi location Banking business. We can offer solutions for
electronic retrieval, purge and backup/restore of these electronic records.
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We can offer the Physical Document
Storage solutions to the regulatory requirements covering document retrieval
and shredding. We can offer excellent & secure infrastructure for storage
at affordable price and provide your bank better space and human resource
utilization. We can build/provide multi locations storage infrastructure to
improve document availability and reduce transport cost.
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We can offer Document Indexing services to
digitised documents to logically tag and group them for further electronic
processing. We offer this as an independent
or combo service with logical storage services.
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Data
Entry
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Record Keeping
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Document
Printing & EBPP
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Volume & variety of data is received
by your bank daily and our cost effective and efficient data entry team can get
them into your Banking applications with required quality checks to improve
bank staffs bandwidth to serve end customers.
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Various customer requests,
correspondences ask for record updates and to improve customer experience in
terms of turn-around for such requests. We can offer efficient and cost
effective record keeping services.
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We can offer high speed, cost effective document
printing and delivery services. With the electronic revolution and changing
needs of the end customer we can offer back office support for electronic bill
presentment and payment services.
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Due Diligence & First Investigation
(FI)
We through our Legal outsourcing
division provide due diligence of the documents for loan and financing
proposals. Our ‘First Investigation’ team runs wide variety of investigations
for address verification, job verification, telephone verification etc.
Customer
Support (all channels)
We can offer all channels like voice, mail, email, fax, sms
and internet forms based customer support in inbound and outbound mode.
Voice
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Mail
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email
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We can provide inbound and outbound
voice customer support solutions using the CTI/IVR solutions for the
customer. Our IT experts can help build screen scraping and Microsoft CCF
solutions. We can provide multi-lingual support in India and English for
clients abroad.
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We can provide inbound and outbound
customer support in form of mails. We can offer services through Govt. post
offices and private courier services. We can provide this service as combo service with digitization and
data entry services.
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We can offer robust email support
solution integrated with internal ticketing system and driven with business
rules for efficient routing and quick resolutions.
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sms
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Fax
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Internet
Forms
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For ‘on the move’ convenience with
mobile banking, sms is a popular channel, we can offer back office processes
for inbound and outbound communications.
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We can offer co-located staff to banks
to manage inbound and outbound fax services.
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We can offer robust application
integration with internal ticketing system and driven with business rules for
efficient routing and quick resolutions.
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Other
Services
We can also offer back office
process analysis and suggest various back office solutions for your Organisation.
We have tie-ups with various service providers and can offer wide variety of
services like Stationary Printing, facilities management etc.
For more details or quote Contact Us
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