Customer Support

We can offer all channels like voice, mail, email, fax, sms and internet forms based customer support in inbound and outbound mode.

Voice
We can provide inbound and outbound voice customer support solutions using the CTI/IVR solutions for the customer. Our IT experts can help build screen scraping and Microsoft CCF solutions. We can provide multi-lingual support in India and English for clients abroad

Mail
We can provide inbound and outbound customer support in form of mails. We can offer services through Govt. post offices and private courier services.  We can provide this service as combo service with digitization and data entry services.

email
We can offer robust email support solution integrated with internal ticketing system and driven with business rules for efficient routing and quick resolutions

sms
For ‘on the move’ convenience with mobile banking, sms is a popular channel, we can offer back office processes for inbound and outbound communications.

Fax
We can offer co-located staff to manage inbound and outbound fax services

Internet Forms
We can offer robust application integration with internal ticketing system and driven with business rules for efficient routing and quick resolutions.

For more details or quote Contact Us