Value Pyramid

VertoLex represents Value Proposition in form of Pyramid, where bottom of pyramid goes our continuous investments to meet our customers interests evolved as apex of pyramid.

The bottom of the Pyramid - Our Investments

VertoLex constantly invests in key 5 areas and overview of the same is offered below.

Technology

Our state-of-the-art technology and dedicated technology teams, with the highly secured, available and reliable IT systems, communication and Networks infrastructure, bring virtual office with our legal experts closer to customer. The technology infrastructure is built on the principles that help our legal teams deliver services with premium quality with efficiency and cost advantage.

Expertise

As a company in Knowledge economy, we invest heavily in attracting best of the talent from the industry, retain them with best work culture and remunerations, hone their skills with trainings and mentor them to be future leaders.

Infrastructure

Our office is located in Pune, an IT City and home to best law colleges in India. Our office infrastructure is ergonomically designed constantly under surveillance with biometric access.

Processes

Processes hold the key for success and deliver benefits, so we have build Global Services Framework (GSF) which defines detailed complete life cycle processes with measures for all our solutions. We prefer to adopt customer processes to provide our customers comfort and avoid conflicts. GSF has prime focus on cost, quality, security, confidentiality, expertise and Technology. GSF provides guidelines on project management, configuration management, change management, risk management, disaster recovery and business continuity planning etc. GSF also holds the best practices and manuals for support functions.

Security

Information Security Group part of technology team work round the clock to safeguard the Assets from threat and vulnerability. We have Security Risks Assessment and treatment procedures with required Matrices in place. All the different Security Policies are well in force and incident management is well executed. Security Awareness trainings are carried at induction and periodically campaigns are run for the employees.

The apex of the Pyramid - Customers Interests

Savings

Apart from the essential costs attached to quality and security, we make every endeavor in cost optimisation at project life cycle stages starting with our Process definition. The compelling savings, our customers key interest drive our work without compromising other interest like quality, efficiency and responsiveness.

Responsive

In the fast pace business world, our customers interest would be to partner with responsive legal services provider so their end customers can enjoy similar responsiveness. Therefore, we measure our responsiveness for every interaction and periodic customer feedbacks and set targets for improvement.

Efficiency

A quality work not delivered efficiently defeats the purpose and so we never compromise ‘on time’ deliveries within budgets to the requirements. We involve customer representatives in all the change management, risk management and issue resolutions and other factors impacting efficiency.

Quality

 “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” -  William A. Foster

We firmly believe and act in accordance to this quotation, to achieve abstract quality whose manifestation comes with customer patronage as only real parameter.  Industry is trying to quantify and certify the quality, we are also following industry quality practices, but value customers certificate in form of patronage.